Psytechnics announced at the VON Conference & Expo that its Experience Manager solution now enables operations and support teams providing Cisco TelePresence to proactively manage service levels and the user quality of experience (QoE), to detect and resolve video or audio quality problems arising at the network or application layers before they degrade the users’ experience.

Organizations are rapidly adopting Cisco TelePresence solutions, either directly or as a managed or hosted service, to improve collaboration and reduce travel expenditure and their carbon footprint. Psytechnics has enhanced its Experience Manager solution to deliver QoE based service management for Cisco TelePresence implementations to ensure any network, configuration or environmental issues that may impact the user experience are proactively detected and resolved, according to the company.